Job Details

Role Summary

• Specialist / Manager with 8-12 years total exp to perform the following :
• Experience in Production Support process
• Experience in defining and managing software product / platform management
• Self-motivated and able to work independently
• Experience in coordinating between Business and development teams including bridging gaps, regular status reporting, risk prioritization.
• Able to prioritize and work on multiple projects in parallel
• Experience in delivering projects using product frameworks
• Experience in mobile development frameworks
• Experience in globally distributed delivery and working with remote teams and Business Partners
• Should posses profound vendor management skills
• Strong communication and relationship building skills
• Develop detailed work plans, project schedules, estimates, and resource plans in conjunction with project team members and other involved IT and business teams 
• Define and manage project scope and risks. Investigate and make recommendations on issues that challenge scope boundaries 
• Manage vendor-client relations to ensure that project delivery expectations are specified and met 
• Engage project stakeholders and communicate project updates to ensure buy in and project success
• Understanding of Software Development Life Cycle (SDLC)
• Manage all phases of IT application development projects, including initiation, planning, execution, implementation, and post-implementation activities, leveraging best practice standards and processes set out by the PMO and other industry organizations (including PMI)
• Work with multi-site project teams across time zones
• Ensure project deliverables meet/exceed the project sponsor's specified expectations 
• Ensure project activities and deliverables adhere to internal quality standards 
• Provide clear direction and motivation to project staff
• Strong resource management skills.
• Strong interpersonal and communication skills (verbal & written) 
• Excellent problem solving and decision making skills 
• Participates in conference calls and able to communicate effectively
• Should be willing to provide on call support as and when required
• Occasional weekend and / or off-hour work in support of project implementations  
• Understanding of local cultures in ASIAN region is a plus

Core Responsibility

• Provided in Roles summary above

Additional Responsibility

• Provided in Roles summary above

Eligibility

Minimum Qualification

• 8-12 years of experience in IT and working as a manager for 3-4 years.
• College graduate degree from reputed organization
• Good communication skills.
• Team Player.
• Strong Analytical , Mathematical and logical capabilities
• Exposure to Customer Communication and Management
• Vendor Management skills

Industry Experience

• 8-12 years of Overall IT experience including the experience of leading projects.
• Good understanding of Life Insurance Concepts; preferably LOMA certified
• Good understanding of Life Insurance products; hands on experience of Product set – up preferred    
• Should have good exposure to Customer Communication
• Hands on working experience on Life Insurance systems 

Competencies (Technical) 

Mandate Skills

• Technical - Provided in Roles summary above
• Self starter – Taking initiative self leaner and finding opportunities
• Trust - Ability to work in an open culture with a positive approach
• Flexibility – Ability to accept change, agility
• Service delivery excel- Ability to deliver on assignments with agreed measures of time, scope and quality

Behavioral skills 

Mandate Skills

• Collaborates effectively 
  • Drives collaboration among team members in his/ her function
  • Presenting a supportive, united front when appropriate.
• Communicates Confidently
  • Communicates crisply and candidly
  • Communicates effectively across audiences (reporting managers, peers, business partners)
  • Balances talking and listening to foster candid dialogue
• Focuses on the Customer
  • Raises concerns and recommends potential solutions for those processes that negatively impact the customer service experience or the fair treatment of customers
  • Helps employees understand the impact of their work on the customer/ client
  • Organizes own work to meet agreed upon deadlines
  • Focuses on surfacing underlying customer issues / concerns and identifying root causes
• Takes Accountability
  • Takes steps to understand decision making processes and procedures – uses this understanding in developing work plans
  • Escalating issues or redirecting enquiries in a timely and efficient fashion.
  • Following up with customers when we say we will and delivering on our commitments
  • Works under general supervision on day to day matters.
• Understands our Business
  • Enhances understanding about the business of SLF (e.g. products and services, org structure, key competitors)
  • Understands how his/her role relates to the Business Unit/ Function's objectives